Q: Can I choose my type of ward?
A: Yes, you may choose any type of ward accommodation. However, patients are advised to choose an appropriate ward type based on affordability. We have two options of ward rooms (1) a standard group ward and (2) private room ward.
Q: Can my family member stay overnight with me in the ward?
A: No. Our ward facility is only meant for patients admitted with us.
Q: How much will my hospital stay cost?
A: You will be given financial counselling on the estimated hospital bill size upon admission.
Your actual bill may differ from estimates depending on your medical condition, treatment and length of hospitalization.
Q: What rates will I pay for follow-up after discharge?
A: For follow-up treatment patients will be charged at subsidized rates based on the type of community re-integration program the patient is included in.
Q: What if I have difficulty paying for my hospital expenses?
A: You can inform our staff who can refer you to our Medical Social Workers. They will assess your situation and make appropriate recommendations on how the hospital can provide financial assistance.
Q: Is a deposit required?
A: A deposit is required and collected at the time of the patient’s admission to cover the patients’ estimated hospital bill.
The amount varies, depending on the type of case and the type of ward chosen. The staff handling your admission will be able to advise you on this.
Q: What happens to my admission if I do not have the money to pay the deposit?
A: Patients who do not have the money to pay the deposit are not denied admission to the hospital for basic health services provided they can provide a reasonable payment plan for individuals or are part of our agreed corporate service agreements to cover corporate patients.
Individuals may also be referred to our Medical Social Workers for assessment of financial assistance.
Q: Do I need to pay a deposit when my employer will settle my hospital bill?
A: A deposit is usually collected even if you are a corporate-sponsored patient and your employer will settle all or part of the hospital bill. The deposit covers the difference between the total charges and the maximum corporate claim amount. If corporate will pay the full amount, the deposit initially paid by the patient is refunded upon receipt of the corporate payment
Q: What should I do during registration if I am an Insurance cardholder?
A: We do not currently accept Insurance card payments. Our acceptable payment modes are cash or cheque
Q: Can I opt for a private room ward?
A: If you wish to be admitted to a private room ward accommodation, you will need to pay additional fees as specified for the private room
Q: How do I settle my hospitalization charges?
A: You will be required to pay the full charges incurred during your stay with us by cash, cheque, or credit card. If you have any bills not covered by your employer for corporate customers, you will need to cover these too before discharge time.