Our tele-health service enables you to be connected to a healthcare provider (doctor, psychologist, etc.) via phone, or in the case of video consultation, via a secured video conferencing platform. Such tele-treatment provides another means of medical consultation (by a healthcare provider) to monitor your condition if you require regular specialist outpatient care.
Phone and video consultation allows for:
- Timely medical advice for your condition, at a location of your choice, via any phone service.
- Reduction in travelling and waiting time.
- Less exposure to infection risks.
Video Consultation
Before Consultation
- Our staff will call you to fix an appointment with our doctor.
- Our staff will obtain your consent to proceed with the video consultation.
- A video consultation test run will be done with you if you are unfamiliar with the software.
- Date/time/meeting ID & password will be sent to you via email/SMS.
Day of Consultations
- You will need to enter the video consultation meeting ID and password in the video software.
- Our staff will verify your identity.
- Our doctor will perform the consultation.
After Consultation
Our staff will contact you about medication delivery and to fix the next appointment.
Payment
You will be sent a bill after your consultation.
Frequently Asked Questions
A: You will receive your appointment date/time slot via email and/or SMS. Ensure that you are available for the appointment.
- Not available or missed the appointment?
- Unwell, hospitalised or visited the A&E recently?
A: Contact info@lighthousehealthcare.co.ke or call 0735 706 069 / 020 4406110 to change or cancel your appointment.
Monday to Thursday: 8.00 am – 5.30 pm
Friday: 8.00am – 5.00pm
Closed on Saturdays, Sundays and Public Holidays
A: Consultations are not recorded to protect the privacy of our patients and caregivers.
A: We will call you to reschedule your consultation if the issue cannot be resolved. If needed, a face-to-face appointment will be arranged for you.
A: The fees are the same as a face-to-face clinic consultation.
A: The doctor providing the consultation may not be your regular doctor. The doctor should be in the same care team as the doctor who saw you for the face-to-face consultation and will have access to your past clinical notes to ensure continuity of care.
A: Medication delivery can be arranged if your medications meet the delivery criteria under the Ministry of Health’s guidelines. Speak to our pharmacy staff for details.
A: You will need a computer or smart device (mobile phone or tablet), and a stable internet connection. Choose an environment that is quiet and has good lighting.
Note:
This is an optional service. If you do not wish to participate in a phone or video consultation, you may continue to seek medical advice and treatment at IMH Specialist Outpatient Clinics. If you are feeling acutely unwell and would like to see a doctor urgently, please proceed to IMH Emergency Services.
For further enquiries, please contact info@lighthousehealthcare.co.ke or call 0735 706 069 / 020 4406110