We accept admissions 24 hours a day.
The front office staff at the reception will assist clients during the admission process fill all the necessary admission forms.
To facilitate notifications to our corporate clients, please come with the patient’s medical cards on admission.
For cash paying patients, a deposit will be requested on admission.
NHIF contributors:
- A valid NHIF card.
- Identification documents that were used in the registration process for the NHIF contributor’s card ((ID, passport).
- If the patient is a Child and he/she is using the contributor’s card a birth certificate.
- If the patient is a dependant and he/she is above the age of 21 years, a current letter from their college or a valid college ID
Cash Payers
- A deposit will be requested on admission.
- Identification document; National ID Card/Passport/Birth Certificate.
Staying with us
- When the patient arrives at the ward, our ward staff will orientate the patient to the ward and the facilities available.
- During the patient’s stay in the hospital, the multi-disciplinary team will ensure the person’s full range of needs are assessed, and a multi-disciplinary plan drawn up to meet those needs. The plan is drawn up together with the patient and all the caregivers.
- Our role is to support the patient to make the best possible strides in recovery. This includes treating them with dignity and respect.
- We will provide high quality mental healthcare and healthy, good quality meals. You will have the opportunity to take part in activities and therapies.
Discharge Process
- The discharge process is initiated by the admitting doctor.
- At this point relatives can clear with admission section who issues clients with a discharge slip. This should be taken to the Sister in Charge.
- Discharge will take a maximum of 30 minutes for cash-paying clients and 2 hours for clients who pay using insurance Medical cards.
- On discharge, the multidisciplinary team draws up a program for the patient. The aftercare may include rehabilitation, attending support groups, out-patient counselling and visits to their consultant psychiatrists.
- Should you wish to enquire more about an admission and discharge procedure, please contact us.
FAQ's
Q: Can I choose my type of ward?
A: Yes, you may choose any type of ward accommodation. However, patients are advised to choose an appropriate ward type based on affordability. We have two options of ward rooms (1) a standard group ward and (2) private room ward.
Q: Can my family member stay overnight with me in the ward?
A: No. Our ward facility is only meant for patients admitted with us.
Q: How much will my hospital stay cost?
A: You will be given financial counselling on the estimated hospital bill size upon admission.
Your actual bill may differ from estimates depending on your medical condition, treatment and length of hospitalization.
Q: What rates will I pay for follow-up after discharge?
A: For follow-up treatment patients will be charged at subsidized rates based on the type of community re-integration program the patient is included in.
Q: What if I have difficulty paying for my hospital expenses?
A: You can inform our staff who can refer you to our Medical Social Workers. They will assess your situation and make appropriate recommendations on how the hospital can provide financial assistance.
Q: Is a deposit required?
A: A deposit is required and collected at the time of the patient’s admission to cover the patients’ estimated hospital bill.
The amount varies, depending on the type of case and the type of ward chosen. The staff handling your admission will be able to advise you on this.
Q: What happens to my admission if I do not have the money to pay the deposit?
A: Patients who do not have the money to pay the deposit are not denied admission to the hospital for basic health services provided they can provide a reasonable payment plan for individuals or are part of our agreed corporate service agreements to cover corporate patients.
Individuals may also be referred to our Medical Social Workers for assessment of financial assistance.
Q: Do I need to pay a deposit when my employer will settle my hospital bill?
A: A deposit is usually collected even if you are a corporate-sponsored patient and your employer will settle all or part of the hospital bill. The deposit covers the difference between the total charges and the maximum corporate claim amount. If corporate will pay the full amount, the deposit initially paid by the patient is refunded upon receipt of the corporate payment
Q: What should I do during registration if I am an Insurance cardholder?
A: We do not currently accept Insurance card payments. Our acceptable payment modes are cash or cheque
Q: Can I opt for a private room ward?
A: If you wish to be admitted to a private room ward accommodation, you will need to pay additional fees as specified for the private room
Q: How do I settle my hospitalization charges?
A: You will be required to pay the full charges incurred during your stay with us by cash, cheque, or credit card. If you have any bills not covered by your employer for corporate customers, you will need to cover these too before discharge time.